Terms & Conditions

Clause 1 Agreement and scope

These Terms and Conditions govern your purchase and use of the Health Assessment and Wellness Plan (the “Plan”) offered by Fortune Wellness Center, a wellness coaching business operating in India (the “Business,” “we,” “us,” or “our”). The Plan is sold through the website fortunewellnesscenter.flexi-funnels.com (the “Website”).

By completing your purchase, you agree to these Terms and Conditions in full. If you purchase the Plan for another person, you confirm that you are authorised to do so and that the purchaser and the person using the Plan will comply with these terms.

We may provide the Plan through digital materials, scheduled consultations, and telephone or WhatsApp communication. Additional products or services may occasionally be offered; unless we expressly state otherwise, those items are governed by these terms and the terms displayed at the time of purchase.

Clause 2 Eligibility and customer responsibilities

You must be legally capable of entering into a binding agreement to purchase the Plan. By placing an order, you confirm that you are at least 18 years of age and that the information you provide is accurate, current, and complete.

You are responsible for:

• Reviewing your health assessment responses and ensuring that the information supplied is truthful and not misleading.
• Providing your name, email address, phone number, preferred call-back date, and preferred call-back time accurately.
• Monitoring your email and telephone messages for scheduling information, availability updates, and instructions relating to your order.
• Ensuring that the telephone or WhatsApp number you provide remains active and accessible.
• Arriving or joining consultations at the agreed time and providing sufficient information for the wellness consultation.
• Using the Plan only for yourself or for the person you have expressly authorised to use it.

We may be unable to proceed or continue providing the Plan if we reasonably believe that the order was placed fraudulently, unlawfully, or in breach of these terms.

Clause 3 The Health Assessment and Wellness Plan

The Plan is a wellness coaching package consisting of the following:

The Plan is delivered digitally. No physical product is shipped. Details of the assessment, your personalised plan, and available consultation slots may be communicated through email, the booking widget, telephone, WhatsApp, or other agreed digital channels.

The Plan does not include medical care, diagnostic testing, laboratory services, prescribed medication, clinical treatment, or emergency support.

Clause 4 Price, payment, and billing

The price of the Plan is ₹99 (Indian Rupees), payable as a one-time payment. The Plan has no subscription, no automatic renewal, and no free tier.

Payment method

Payments are processed by a third-party payment gateway. The payment gateway may display its own terms, privacy practices, payment limits, verification requirements, and other conditions in addition to these terms. We do not control all aspects of the payment gateway and are not responsible for its availability or acts or omissions.

Payment confirmation

Your order is accepted when the payment gateway confirms receipt of the payment. If a payment fails, is reversed, is suspected to be unauthorised, or is otherwise not completed, we may withhold, suspend, or cancel delivery of the Plan. We will make reasonable efforts to notify you using the contact information you provided.

Taxes and charges

The stated price is displayed in INR. Any applicable taxes, platform charges, payment gateway charges, or other mandatory statutory amounts may be shown at checkout. You are responsible for paying all applicable amounts except those that the law requires us to include or collect.

No recurring billing

You will not be charged again for the same Plan unless you separately place another order. We will never renew or automatically debit the Plan unless you independently and expressly authorise a new purchase.

Clause 5 Ordering and activation

You must complete the health assessment and provide the information required to personalise the Plan. The assessment forms part of the service delivery process, and submitting an incomplete or duplicated assessment may delay fulfilment.

Service begins after payment is confirmed. Once your order is confirmed, you will receive instructions for submitting or confirming your assessment and selecting a suitable consultation and call-back time. The assessment information you provide may include information relating to your health, lifestyle, goals, and contact details.

Please check your spam or junk folder if you do not receive our confirmation promptly, and contact us if you need assistance. We are not responsible for consequences arising from information entered into the assessment or supplied by you unless the issue results from our failure to provide the agreed services with reasonable skill and care.

Clause 6 Delivery and scheduling

The Plan is delivered digitally. Delivery includes making the personalised wellness plan available and providing the scheduled consultation and call-back described in Clause 3.

Consultations and call-backs are scheduled using a third-party booking widget. Availability shown in the widget is subject to change. We will use reasonable efforts to honour your selected date and time, but the exact slot is confirmed only when you receive a confirmation from the booking system or the wellness team.

If you miss a scheduled consultation or call-back, you must contact us promptly through the details in Clause 19 to discuss whether an alternative arrangement is available. We are not obliged to provide repeated or unlimited consultations, and any rescheduling remains subject to availability.

Except where these terms expressly state otherwise, we do not guarantee a particular delivery date. Your service commencement is linked to successful payment, receipt of the required assessment information, and a confirmed booking.

Clause 7 Consultation and call-back scope

The 45-minute wellness consultation and the one scheduled phone or WhatsApp call-back form part of the purchased Plan. They are intended to discuss your submitted assessment, your personalised wellness plan, and general wellness guidance.

Unless we agree otherwise in writing, each consultation and call-back is limited to the services included in Clause 3. The Plan does not include:

• Diagnosis, treatment, prescribing, or review of prescribed medication;
• Emergency, crisis, or ambulance services;
• Clinical laboratory testing or interpretation;
• Ongoing one-to-one coaching beyond the included sessions;
• Messages requiring an immediate response; or
• Professional opinions from an accredited medical practitioner.

You should not use the Plan to request urgent medical attention. If you believe you may be experiencing a medical emergency, seek appropriate emergency care immediately.

Clause 8 Health information and limitations

You acknowledge that you voluntarily provide health and lifestyle information for the purpose of preparing your wellness plan. You must not knowingly provide false information, omit information that could reasonably affect the suitability of general wellness guidance, or use information belonging to another person without authorisation.

Fortune Wellness Center provides general wellness coaching only. The Plan is not medical advice, diagnosis, treatment, or a substitute for care from a qualified healthcare professional. Our coaching does not replace professional healthcare, including consultation with a doctor, dietitian, or other appropriately licensed practitioner where required.

You remain responsible for deciding whether to follow any wellness guidance received. We may decline to provide personalised guidance where, in our reasonable assessment, doing so would be unsafe or outside the scope of our wellness coaching role. We will explain the reason for declining wherever reasonably possible.

Clause 9 No guaranteed results

We do not promise or guarantee any particular health, fitness, nutrition, weight, metabolic, or wellness outcome. Individual results vary and may depend on factors including the information you provide, your current health, your circumstances, your consistency in following guidance, your diet, activity, sleep, stress, medication, and other biological or environmental factors outside our control.

The Plan is an educational and wellness coaching service, not a substitute for medical care. Testimonials, examples, educational content, or general outcomes, if any, do not constitute a promise or guarantee of a similar result for every customer.

Nothing in the Plan or these terms obliges us to monitor your health continuously, provide emergency support, prescribe treatment, or intervene outside the scope of the services purchased.

Clause 10 No-refund policy and duplicate charges

Except as required by applicable law, all sales of the Plan are final and non-refundable. Once payment is confirmed, the purchase price cannot be refunded, credited, or exchanged. This applies whether or not you have begun the assessment, used the Plan, attended a consultation, or selected a call-back time.

We are not required to provide a refund where:

• You do not complete the assessment or fail to attend a scheduled consultation or call-back;
• You provide inaccurate or incomplete assessment information and this prevents or affects delivery;
• You request a refund after digital delivery or after the included consultation or call-back has occurred;
• You change your mind after purchasing;
• The result you hoped for is not achieved; or
• You were unable to use the Plan for reasons not caused by Fortune Wellness Center.

This duplicate-charge exception does not apply to two separate purchases deliberately made by you, even if they are for the same person, assessment, or Plan. We may request reasonable evidence, including transaction identifiers or payment gateway records, to verify a duplicate charge.

Clause 11 Acceptable use and communications

You must not use the Plan, Website, booking widget, phone number, email address, or any communication channel for unlawful, abusive, fraudulent, threatening, misleading, or disruptive purposes. You must not attempt to gain unauthorised access to systems, probe the Website for vulnerabilities, copy or redistribute protected content except as expressly permitted by law, interfere with service operation, or use the service to harass another person.

You consent to receive communications necessary to administer your purchase, including payment confirmations, assessment instructions, booking confirmations, reminders, consultation details, call-back arrangements, and service-related notices. Depending on applicable law and platform rules, certain administrative messages may be sent by email, phone, SMS, or WhatsApp.

You must ensure that communications from us can reach you. You are responsible for any consequences arising from typographical errors in your contact information, inactive numbers, filtered messages, or failure to check your inbox. Consent to service communications does not prevent us from sending messages that are required by law or necessary to complete your order.

Clause 12 Intellectual property

All content included in the Plan, including assessment materials, wellness plans, templates, written or digital guidance, layouts, graphics, and underlying materials, remains the property of Fortune Wellness Center or its licensors. We grant you a limited, personal, non-exclusive, non-transferable, and revocable licence to use the materials for your own wellness purposes during the term of the Plan.

You may not sell, publish, distribute, reproduce, modify, create derivative works from, publicly display, or commercially exploit the materials except to the limited extent expressly required for your personal use and permitted by applicable law. You may not remove copyright, attribution, confidentiality, or proprietary notices.

We may use reasonable methods to protect the materials and may take appropriate action, including terminating access or seeking legal remedies, if you infringe our rights or misuse the Plan.

Clause 13 Third-party services

The Plan may rely on third-party providers, including payment gateways and booking widgets. These providers operate independently and may have their own terms, privacy notices, technical requirements, fees, and service availability. Your use of those services may be governed by their terms.

We will use reasonable efforts to make our integrations available and to ensure that information is transmitted securely. However, we do not guarantee that a third-party platform will always be uninterrupted, error-free, or compatible with every device, browser, network, or application. We are not liable for loss, delay, or failure caused by a third-party platform to the extent that such event is outside our reasonable control or could not reasonably have been prevented.

Where a third party is responsible for performing an agreed component, we remain responsible for coordinating the services included in your purchase, subject to these terms.

Clause 14 Disclaimers and limitation of liability

To the fullest extent permitted by Indian law, the Plan and Website are provided on an “as is” and “as available” basis. We disclaim, to the fullest extent permitted by law, all express or implied representations, warranties, conditions, and guarantees not expressly stated in these terms, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted service.

We do not warrant that the Website will always be available, error-free, or free from harmful components, or that all content will be suitable for every purpose. We may suspend access temporarily for maintenance, updates, security, operational reasons, or events beyond our reasonable control.

To the fullest extent permitted by Indian law, we will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, opportunity, goodwill, data, or anticipated savings, arising out of or connected with the Plan, except where such exclusion is prohibited by law.

Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by our negligence, or any other liability that cannot lawfully be excluded or limited.

Clause 15 Indemnity

To the extent permitted by applicable law, you agree to indemnify and hold harmless Fortune Wellness Center, its team, and its respective directors, employees, and partners from claims, demands, losses, liabilities, costs, or expenses arising from:

• Your breach of these terms or the Policies;
• Your provision of false, misleading, or incomplete information;
• Your use of the Plan in a manner that is unlawful, unsafe, or outside the agreed scope;
• Your decision to follow or not follow wellness guidance in place of professional medical advice; or
• Your infringement of another person’s rights.

This clause does not apply to the extent that applicable law does not permit the relevant restriction or exclusion.

Clause 16 Changes to terms and termination

We may update these terms from time to time to reflect changes in our services, operations, or legal requirements. The “Last updated” date identifies the latest version. The version in force at the time of your purchase applies to that order, except where a change is expressly stated to apply retroactively by law.

You may stop using the Plan at any time. Because the service is delivered digitally and is non-refundable, ending use of the materials does not entitle you to a refund except as provided in Clause 10 or required by law.

We may suspend or terminate your use of the Plan where you materially breach these terms, provide unlawful or misleading information, attempt unauthorised access, misuse the service, create a risk to the safety or operation of the service, or direct or encourage us to act unlawfully. Where a material breach is capable of correction, we will first provide a reasonable opportunity to correct it unless immediate action is necessary.

Clause 17 Governing law and disputes

These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Plan are governed by the laws of India. The Business operates in India, and the courts of India have jurisdiction over any such dispute or claim.

Before initiating formal proceedings, you agree to make a good-faith attempt to resolve the concern by contacting us and allowing us a reasonable opportunity to investigate and respond. This does not prevent either party from seeking urgent injunctive relief or exercising any right that cannot lawfully be deferred.

If a dispute cannot be resolved informally, the courts of India may hear and determine it in accordance with applicable law. Mandatory consumer rights, remedies, and protections available under Indian law remain unaffected.

Clause 18 General provisions

Entire agreement

These Terms and Conditions, together with the Privacy Policy, No Refund Policy, Disclaimer, and any order or booking confirmation expressly incorporated into the agreement, constitute the entire agreement between you and Fortune Wellness Center concerning the Plan.

Severability

If a provision is found invalid, unlawful, or unenforceable, it will be modified to the minimum extent necessary or severed without affecting the remaining provisions. If a provision is modified, it will be interpreted as valid to the greatest extent permitted by law.

No waiver

A failure or delay by us to enforce a right does not waive that right. A waiver is effective only if given in writing by an authorised representative of Fortune Wellness Center.

Assignment

You may not assign your rights under these terms without our written consent. We may assign or transfer our rights and obligations where reasonably necessary to operate or continue the service, provided that this does not reduce your rights.

Force majeure

We will not be responsible for delay or failure caused by events beyond our reasonable control, including natural disasters, epidemics, acts of government, utility or telecommunications failures, strikes, wars, civil unrest, or other circumstances that prevent performance. Where practicable, we will use reasonable efforts to resume or substitute the affected service.

Third-party rights

A person who is not a party to these terms has no right to enforce them, except as provided by applicable law.

Language

These terms are written in English. If a translated version is made available for convenience, the English version prevails to the extent of any inconsistency, unless applicable law requires otherwise.

Clause 19 Contact information

For questions about these Terms and Conditions, your order, the Plan, payment, scheduling, or a confirmed duplicate charge, contact Fortune Wellness Center using the details below. Please include your name and order or payment reference where available so that we can assist you efficiently.