No Refund Policy

1. About This Policy

FORTUNE WELLNESS CENTER ("FWC", "we", "us" or "our") provides one product: the Health Assessment and Wellness Plan (the "Service"), a personalised digital wellness coaching service led by wellness coach Manju R Menon and delivered to customers in India.

The Service is purchased for a one-time payment of ₹99 (Indian Rupees). There is no subscription, no automatic renewal, no free tier and no recurring charge of any kind. Once you pay, you receive access to the Service as described in the Terms and Conditions.

This No Refund Policy forms part of your purchase. By paying for the Service, you confirm that you have read and understood this document together with our Terms and Conditions, Privacy Policy and Disclaimer.

2General Non-Refundable Position

Because the Service is a personalised digital service that requires direct professional time, effort and preparation specifically for you, all payments are non-refundable once payment has been made and the Service has either begun or been scheduled.

For clarity, the Service involves the following, each of which is delivered personally to you:

• Your assessment is read in full — your submitted details, history, goals and responses are personally reviewed by the coach.
• A personalised wellness plan is prepared — built around your assessment and intended for your individual circumstances.
• A 45-minute wellness consultation is held — a live session in which your plan is discussed, clarified and supported.
• A phone or WhatsApp call-back is made on the date and time you choose, to follow up and answer questions.

Because these elements are created and delivered to you individually, and because a booked consultation or call-back cannot be resold to another customer in the same form, the Service has no resale value once initiated.

3The Single Exception — Duplicate Charges

We accept responsibility for our payment process. If you are charged twice for the same order — for example, where a payment is deducted twice by our payment gateway, or a duplicate order is created and billed in error — then the duplicate amount will be refunded in full to your original payment method.

1. Send us the order details, including the date of both charges and the amount, plus any bank or gateway reference shown on your statement.
2. You can email manjumenon32@gmail.com or call / WhatsApp +91 90746 80082.
3. Our team will verify the duplicate charge against our records and initiate the refund to the original payment method.

Any eligible duplicate amount returned to your original payment method will depend on your bank or payment provider's processing timelines. We will keep you informed while the refund is in progress.

4No Other Refund Grounds

Except for the duplicate-charge exception in Clause 3, the following are not grounds for a refund:

• Change of mind — deciding after purchase that you no longer want the Service.
• Lack of time — being unable to attend the consultation or the call-back, or not completing the assessment.
• Not achieving a desired outcome — wellness outcomes depend on individual factors, and no guaranteed results are offered (see the Disclaimer).
• Buying in error — where the purchase was made with full knowledge of what the Service includes.
• Non-use of some or all components — including not attending the 45-minute consultation or the phone / WhatsApp call-back.
• Disagreement with the content of the plan — the plan is personalised guidance, not a substitute for professional medical, clinical or nutritional advice.

5Service Delivery, Scheduling and Rescheduling

The consultation and call-back are scheduled according to the date and time you select and confirm with us. If you cannot attend at the confirmed time, we ask that you notify us as early as possible so that we may attempt to reschedule within reasonable availability.

Failure to attend without notice does not create a right to refund, nor does repeated unnotified absence of a scheduled session. Where a session is rescheduled at your request and delivered, the Service remains subject to this policy.

6Payment Terms

• The Service is payable once, at ₹99 INR, by the payment method available at the time of purchase.
• There is no subscription, no auto-renewal and no free tier. We will not debit your payment method again for the Service unless you make a separate, new purchase.
• You are responsible for the accuracy of the information you provide in your assessment, including contact details used for scheduling.
• If a payment fails or is reversed by your bank, we are not obliged to begin delivery until the Service has been paid for in full.

7Duplicate-Charge Checks and Refund Requests

If you believe more than one payment has been taken for the same order, please contact us before raising it with your bank, so we can check our records quickly and resolve it for you.

• Email: manjumenon32@gmail.com
• Phone / WhatsApp: +91 90746 80082

Please include your name, the date of payment, the order reference shown on your receipt, and the amount debited. Keep your transaction reference or bank statement screenshot available, as it speeds up verification.

8No Guarantee of Outcomes

FORTUNE WELLNESS CENTER does not promise, warrant or guarantee any specific result from the Service. Wellness coaching supports informed, sustainable choices; it does not assure a particular weight, health marker, symptom change or life outcome. Individual results vary, and outcomes depend on your own circumstances, consistency, diet, activity, medical history and other factors outside our control.

9Health Disclaimer

The Service is wellness coaching and is not medical advice, diagnosis or treatment. Nothing in the assessment, the personalised plan, the consultation or the call-back should be read as a substitute for a consultation with a qualified doctor, registered dietitian or other licensed healthcare professional. You are responsible for seeking appropriate medical care where needed. If you are pregnant, managing a chronic condition, taking medication, or recovering from illness or surgery, please consult your healthcare provider before acting on any guidance.

10Your Acknowledgement

By purchasing the Health Assessment and Wellness Plan, you confirm that you have read this No Refund Policy in full, understood that the Service is a personalised digital service, understood the duplicate-charge exception, and accept that no other refund ground applies.

11Governing Law and Jurisdiction

This No Refund Policy, along with your purchase of the Service, is governed by the laws of India. Subject to any mandatory consumer protection provisions applicable to you, the courts of India shall have exclusive jurisdiction over any dispute arising out of or in connection with this policy or your purchase.

Before pursuing formal proceedings, please raise your concern with us first at manjumenon32@gmail.com or +91 90746 80082, so we have a fair opportunity to review and resolve it.

12Interpretation, Amendments and Contact

Clause headings are for convenience and do not affect interpretation. We may amend this policy from time to time; the version applicable to your purchase is the version in effect on the date you paid. Any amendments will apply to purchases made after they take effect and will not retrospectively alter the terms of an existing purchase, except where law requires it.

For any question about this No Refund Policy, including a duplicate-charge query, contact: