Privacy Policy

Scope of this Privacy Policy

This Privacy Policy applies to the website at fortunewellnesscenter.flexi-funnels.com and to information processed by Fortune Wellness Center when you interact with our wellness coaching services, including the Health Assessment and Wellness Plan.

The Health Assessment and Wellness Plan is a one-time payment service costing ₹99 INR. It is not sold as a subscription, recurring membership, or automatically renewed plan. Unless a separate policy is provided for a specific service, this policy governs information collected through the website, assessment, checkout, booking widget, consultation, and our communications with you.

Information we collect

Depending on how you interact with us, we may collect the following categories of personal information:

Payment information and sensitive payment credentials

Payment confirmations are provided to us by the payment gateway. Fortune Wellness Center does not store full card numbers, CVV details, or banking passwords. Those credentials are entered and handled directly by the payment gateway. The payment gateway acts as an independent controller in relation to payment processing.

Special categories of information

Because the service concerns wellness, assessment responses may reveal information about your lifestyle, eating habits, routine, preferences, or health-related goals. You choose what to provide, but please do not submit information that is unnecessary for the service. If you disclose information requiring heightened protection, it will be handled with appropriate care and only for the purposes described in this policy.

How information is collected

We collect information through several channels:

• Directly from you when you complete the wellness assessment, select a consultation slot, provide contact details, communicate with us, or complete checkout.
• From payment confirmations returned by our third-party payment gateway when an order is processed.
• From the booking widget when you choose a call-back date and time. The booking service receives the contact details and slot information needed to arrange the consultation.
• Automatically through cookies and similar technologies when you visit the website or proceed through checkout.
• During your consultation when you voluntarily share further context that is relevant to your goals and personalised plan.

Where required by applicable law, we will obtain consent or provide notice before collecting or using information through cookies or similar technologies. You may be able to control certain cookies through your browser settings, although disabling necessary cookies may affect website or checkout functionality.

How we use your information

We use personal information for the following specific purposes:

1. Reading your wellness assessment in full.
2. Preparing your personalised wellness plan.
3. Delivering the 45-minute consultation.
4. Making the phone or WhatsApp call-back you requested.
5. Scheduling, confirming, and administering your consultation.
6. Processing and verifying your one-time payment of ₹99 INR.
7. Sending your order confirmation and booking confirmation.
8. Responding to enquiries, call-back requests, and service-related communications.
9. Protecting the security, integrity, and availability of the website and payment flow.
10. Understanding visits and improving the website, content, and customer experience.
11. Meeting legal, tax, accounting, and record-keeping obligations that apply to us in India.
12. Sending relevant service communications where permitted. Any optional promotional communication will be identifiable and will not be sent where consent is required and has not been provided.

We do not use your assessment responses to make automated decisions with legal or similarly significant effects. Your information is not sold, rented, or exchanged for independent commercial advertising purposes.

Sharing your information and service providers

We may share information with carefully selected service providers, but only to the extent required to deliver the service and operate the business. These providers may include:

• Payment gateway providers that securely process checkout and issue payment confirmations. The payment gateway acts as an independent controller when processing payment data.
• Booking-widget providers that receive your contact details and selected call-back date and time so they can schedule and administer the consultation.
• Service providers that support website hosting, communications, payment reconciliation, security, or business administration, subject to appropriate confidentiality and data-protection obligations.
• Professional advisers, auditors, or public authorities where disclosure is required or permitted by applicable law, or necessary to protect our rights and comply with legal obligations.

We may also disclose information if required by a competent authority, to comply with Indian law, to enforce our agreements, or to protect the rights, safety, and integrity of our business and users. If we are required to transfer personal information outside India, we will use legally recognised safeguards appropriate to the circumstances.

Cookies and similar technologies

Fortune Wellness Center uses cookies and similar technologies on the website and at checkout. These technologies may be placed by us or by providers operating on our behalf. The main purposes are:

• Functionality: remembering useful site settings and supporting the smooth operation of pages and the booking or checkout journey.
• Payment security: supporting a secure checkout connection, fraud prevention, transaction verification, and reliable payment processing.
• Analytics and visit understanding: understanding visits, aggregate page use, and identifying how the site can be improved.

Cookies do not give us access to your device, operating system, or private files. Depending on the technology used, information may be stored on your device or collected through the service provider that deploys it. You can delete or block cookies through your browser settings. Blocking strictly necessary cookies may cause parts of the website, booking flow, or checkout not to work correctly.

How long we retain information

We do not keep personal information longer than it is reasonably necessary for the purposes described in this policy.

• Assessment and coaching records are retained for as long as needed to support the Health Assessment and Wellness Plan and related consultations you purchased, including the preparation, delivery, and reasonable follow-up of your service.
• Booking and service records are retained for as long as needed to administer the consultation, resolve service queries, handle disputes, and meet applicable legal obligations.
• Payment records are retained for the period required by applicable financial, tax, tax, accounting, and business-record laws in India.
• Enquiry records are retained only as needed to deal with the enquiry and maintain an appropriate business record.
• Technical information is retained for the period needed for security, fraud prevention, troubleshooting, and website analytics.

When information is no longer needed, we will delete it, anonymise it where appropriate, or retain only what applicable law requires us to preserve.

Security and your responsibilities

We use reasonable administrative, technical, and organisational safeguards designed to protect personal information against unauthorised access, alteration, disclosure, loss, or misuse. Access to customer information is limited to people and providers who need it to perform their duties or deliver the relevant service. We also use trusted third-party systems for payment processing and booking administration.

No internet transmission or storage system can be guaranteed to be completely secure. You can reduce risk by:

• providing only information reasonably necessary for the wellness assessment;
• keeping your email and phone account credentials secure;
• using a unique password for your email account;
• not sharing sensitive personal information through unverified channels; and
• contacting us promptly if you believe your information has been compromised.

Your rights and choices

Subject to applicable Indian law, you may have the right to:

To exercise a right, email manjumenon32@gmail.com or call +91 90746 80082. Please include enough information for us to locate your request. We may ask you to verify your identity before acting on a request, particularly where disclosure could affect your privacy or security.

We will respond in accordance with applicable law. If we refuse a request, we will explain the reason and the available avenues for review or complaint.

Children’s information

Our wellness assessment and coaching services are intended for adults who can enter into a contract and consent to the processing of their information. We do not knowingly collect personal information directly from children without the involvement and appropriate authorisation of a parent, guardian, or other legally authorised person. If you believe a child has provided information to us without appropriate authorisation, please contact us so we can address the matter.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, or legal obligations. The “Last updated” date at the top of this page identifies the current version. If a change materially affects your rights or the way we use your information, we will provide additional notice where required or appropriate.

Continuing to use the website or receive services after an updated policy is published may mean that the revised policy applies to your continued interaction with us, subject to any separate consent that applicable law requires.

Contact us and complaints

If you have a question, concern, request, or complaint about this policy or the way Fortune Wellness Center handles personal information, please contact:

You may also complain to the relevant data protection authority in India if you believe your information has been handled in a manner that is inconsistent with applicable law or if you are not satisfied with our response to your concern.